Knowledgebase

You can change the file permissions in two different ways:<br> 1. Enter cPanel -> File...

Unfortunately, we do not support codecs on our servers.

Server has already advanced spam blocking tools installed.

Unfortunately, You cannot install any compilers, compile scripts or run compiled programs on our...

You can edit the HMTL code by using the File Manager in control panel. Select the file you wish...

You can cancel hosting package from control panel at any time, but you can not delete your...

We do not support anonymous FTP connections for security and performance reasons.

Unfortunately, you can not execute applications on our servers for security and performance reasons.

All our services are 100% free and you don't need to pay a dime. Ever!

You can setup multiple FTP accounts using FTP Accounts section in your cPanel at any time.

You can host affiliate based websites (with affiliate links, banners, etc.) without any problems.

Yes, you can host anime here. However do note that hentai is prohibited as it is a form of adult...

We do not support domains with special characters (such as "_" or "%"). However you can host an...

Unfortunately you cannot host online gaming scripts here since they take up too much server...

Unfortunately you cannot host social websites like myspace or facebook here.

You can link to torrent files but torrent tracking systems are not allowed to be hosted here.

Unfortunately you can not host youtube clone scripts on our servers because we do not support...

Nulled scripts are not allowed to be hosted here.

Unfortunately you cannot install perl/pear extensions on our servers.  

Email piping is not supported at the moment.

You can do this by using the 'Control Panel' -> 'Reload Account' function. It will not only...

Unfortunately, we do not allow to run any permanent background processes. Only temporary...

Unfortunately we do not support Perl/CGI at the moment.

You can run some commands via command line by using the "SSH Web Console" tool. To get normal SSH...

Unfortunately you cannot run such type of website here.

You can not run any kind of executable programs here for security and performance reasons.

You are welcome to create an online shop and sell goods on your website without any problems.

No mass mailers / spammers are allowed (account will be automatically suspended if you try to...

The email auto responder feature is available only with a paid plan. Please upgrade to Premium or...

Yes, AJAX is based on JavaScript which is fully supported here so you can use AJAX without any...

You can use Dreamweaver software to create, upload and update your websites without any problems.

Secure (SSL) email access is supported with paid plans only. Please upgrade your account to have...

All kind of chats (except IRC) are allowed here. You can add online chat, chat box, shoutbox, etc.

We do not support SVN software here.

Unfortunately, at the moment, we cannot add more scripts to our installer. However new scripts...

Unfortunately, auto_prepend_file and auto_append_file settings cannot be disabled.

Our servers have all popular PHP modules and extensions installed already. If some module is not...

Unfortunately, we do not offer custom packages at the moment. All available packages are listed...

There are many different webhosting billing systems around, and your final choice depends on your...

You can select the PHP version you want to run at "PHP Configuration" screen on cpanel.

Unfortunately GPT sites are allowed with Premium and Business plans only.

PTC sites are allowed only with Premium and Business plans.

We do accept customers from all countries in the world. However, to prevent abuse, some countries...

You can host HYIP sites only with Premium or Business package.

We do not allow P2P (or similar) connections on our servers.

Yes, XSLT processor is installed on our servers.

We allow using up to 20% of CPU power for our customers per website. If this limit is exceeded,...

SMTP is not enabled for free accounts. Please upgrade your account if you wish to send emails...

Unfortunately memcache module is not installed on our servers.

Unfortunately we do not offer rvskin.

Yes, our cpanel uses only secure (https) connection.

Yes, we offer VPS hosting. We have several plans and billing cycles you can choose from. You can...

Unfortunately we do not offer dedicated servers at the moment but we do have a range of VPS plans...

Yes, we do offer pdo and pdo_mysql support.

We do not offer phplist (or any other mailing list tools) and you can not send more than 15...

Unfortunately we do not support subversion hosting.

Yes, we have Zyro Website Builder available for all our clients.

Unfortunately, we support MySQL only (MSSQL is not supported here).

We use CentOS operating system (it's just another Linux distribution optimized for web hosting...

Unfortunately, we do not provide phone support. You can always ask your question via ticket.

You can find the list of domain extensions that we register or accept transfers for at your...

Yes, we do support .htaccess override on our servers.

Unfortunately, our servers run Linux OS and ASP is not supported here.

Unfortunately ColdFusion is not supported here.

Unfortunately, we do not support DotNetNuke (DNN) on our servers, because it requires Windows...

Unfortunately, direct file transfer from one FTP server to another (FXP) is not supported here.

We apologize for inconvenience but we do not support Flv2tool on our servers.

We do not support Frontpage extensions.

GD library is enabled on our server by default.

Yes, the Gallery script will work fine on our servers. Make sure to select NetPBM and GD as image...

Unfortunately, JDBC or ODBC is not supported on shared hosting. Please look into our VPS servers...

Unfortunately we do not support Libogg and Libvorbis on our servers.

Magento is supported on paid plans only because it requires InnoDB engine that is supported with...

We apologize for inconvenience but we do not support Mplayer, Mencoder or LAME MP3 Encoder on our...

Unfortunately, Python is not supported on our shared hosting servers. We can only recommend You...

Unfortunately, SSL is supported with any paid plan.

We apologize for inconveniences but TomCat is not supported here.

Our servers support mod_gzip, mod_deflate by default. To use GZIP, please call the function...

Unfortunately we do not support mailing lists. Mass mail is strictly prohibited by our terms of...

Unfortunately, wildcard subdomains are not supported on our servers at the moment.

Unfortunately, Flash Media Server is not supported here.

Our servers use advanced hardware firewalls to make sure customer accounts are safe and protected...

Unfortunately Capistrano is not supported on our servers.

Unfortunately WebDav is currently unsupported.

Our servers support audio and video streaming, but you will need to configure everything yourself...

Our servers run Linux and mono (or other .NET applications) is not supported.

Our servers support POP3, IMAP and SMTP protocols. However SMTP and IMAP are available only for...

You need to check your DNS zone settings to see if you have an "A" record for "www" entry of your...

If you get PHP error 'Allowed memory size of XXX bytes exhausted' here is one way how you can fix...

There is a 2 minute connection timeout on our servers. That means that all connections (such as...

PHP function allow_url_fopen is enabled by default on our servers. If you get any errors when...

This is a known issue with Joomla script - some components cannot be installed correctly when...

If you have saved an account backup on your computer, use the 'Import Website' tool on cpanel and...

The most common reasons for a hacked (defaced) website include: - Outdated web application. Every...

You can install forum script automatically using Auto Installer section in your cPanel. You can...

You can have image near your address bar (favicon) very easily. 1. Create favicon image at...

You need to complete this step to change page encoding: Add this line somewhere below HEAD tag:...

Unfortunately, we do not support MySQL triggers.

You can not edit httppd.conf file because this is a shared hosting server and this file can be...

SMTP is available only with paid plans. Please upgrade your account if you want to send emails...

You can modify database charset using phpmyadmin at any time. Select database you want to edit,...

You can setup email forwarders by using the "Manage Forwarders" section in your control panel.

Unfortunately, we do not provide website submission services. Please refer to "Google Webmaster...

We have provided hosting services worldwide since 2004.

The number of accounts depends on the account type and many other factors, so each server has a...

Unfortunately we can not disclose this information because of client privacy policy.

To add another domain to your account simply mavigate to cpanel section "Addon Domains" and add...

You can protect individual directories using 'Password Protected Directories' feature in your...

You can delete your account at any time by using the 'Control Panel' -> 'Delete Account'...

If you are having issues with the control panel or FTP password, you can change your main...

To create a backup, please login to your control panel and go to Backups section. If account...

You can change the MX record for your domain in cpanel "Edit MX Record" section. If you need more...

PHP register_globals setting is set to OFF on our servers for security reasons. All modern...

You can access webmail at http://webmail.#master_domain, you cannot add it to your website.

To restore a backup, go to 'Website Import' tool and upload your archive. All files will be...

You can set up default email account in "Catch-all Emails" section on cPanel.

If your website doesn't use MySQL databases, moving your site is very easy. Simply upload all...

All databases should be created using control panel. It's impossible to create a new database...

If you do not see .htaccess file, there might be 2 possible issues:<br><br> 1. This...

If you see error message 'invalid argument supplied' or similar error message in your script, it...

If you get 'Source file could not be read. Try later or contact with your server' or similar...

If you get 'User XXX already has more than max_user_connections active connections' or similar...

If you get get 'open_basedir restriction in effect, file is not within the allowed path' or...

You may get this error because all .html files are parsed as PHP here. So, if your .html file...

If you use FileZilla software: To limit the number of connections of an EXISTING configured...

Please use "Fix file ownership" tool from control panel to fix this problem.

You can find all information about our affiliate program on our website. You can also refer...

Most likely, your browser has stored the older copy in its cache for faster loading. You'll need...

You can fill out the job application at http://www.hostinger.com/hire/index.php<br> Only...

Please make sure images are uploaded to server. Secondly, check if HTML source code has the...

The PHP open_basedir feature is enabled by default and unfortunately, it can not be disabled for...

Function fopen() is enabled and works without any restrictions on our servers. Function...

PHP magic_quotes and magic_quotes_gpc functions are enabled on our server by default.

mod_rewrite is enabled by default on our servers.

Symbolic linking is disabled for security reasons and cannot be enabled here.

You can have a maximum of 20,000 files uploaded on your account. Uploading a huge amount of files...

We are not interested in sponsoring any websites or organizations at the moment.

You need to configure your FTP client to increase the file display limits. Please ask for support...

You can set the max_input_time to "-1", by adding the following line to your .htaccess file:...

If you use 3rd party monitoring scripts/services, please be aware that we block all IPs which...

This is not related to hosting, and is related to your website only. Please refer to "Google...

If you see error message 'PHP Fatal error: Cannot redeclare function' or similar error message in...

PHP safe mode is set to "off" by default on our server.

If you get error message 'unexpected T_PRIVATE' or similar error in your script, make sure your...

Please rest assured there are no viruses on our servers, because we use Linux OS. If you get any...

We do not have any file type or file size limits when uploading via FTP. If you upload file using...

Our servers use Intel Xeon E5 CPUs, 32-64GB RAM, SSD and SAS/SATA3 (RAID10 protection) disk...

MySQL port number is 3306.

PHP memory_limit is set to 128 MB by default and can not be increased any more.

The PHP upload_max_filesize limit is set to 8 MB on our servers, what means you can upload files...

You may check our server PHP info here: http://server1.main-hosting.eu/phpinfo.php

Our company is based in Larnaca, Cyprus. We have servers located in insert_server_location_here...

We do not offer cPanel demo access for security and performance reasons. However you can register...

We use Apache 2.2 version on our servers.

To fix this, please, CHMOD your public_html directory to 755. You may do this in two different...

Actualizarile automate wordpress pot esua pe serverul nostru din cauza setarii "file ownership"...

Există multe posibilități diferite de care puteți obține Internal Server Error. Și în cele mai...

Din pacate, nu avem suport AAC codex pe serverele noastre.

Din păcate, nu avem suport pentru LAME MP3 Encoder pe serverele noastre.

Din pacate, nu suportam codecul AC3 pe serverele naostre.

Din pacate, nu avem suport pentru codecul DivX/XviD pe serverele noastre.

Din pacate, nu avem suport pentru codecul OGG/Vorbis pe serverele noastre.

  Unfortunately DNS clustering cannot be enabled since it requires significant modifications on...

Currently it is not possible to create additional logins for a single cPanel, however most sites...

Unfortunately, you can not edit php.ini But you can change most of PHP settings yourself by using...

Unfortunately we do not support ShoutCast on our servers.

Ruby gems are not supported at the moment.

Unfortunately, we do not accept xoom payments.

  You are welcome to place any advertisements on your website at any time.

  SocialEngine cannot be run on free plan since it requires InnoDB which is not supported with...

Unfortunately, we do not support scgi.

Unfortunately, you cannot set up vhosts on our systems.

  Unfortunately, such feature is not supported on our systems. However, you can setup your...

Unfortunately due to compatibility reasons it is not possible to install PECL ssh2 on our servers.

If you see a file named like '.pureftpd-upload' or similar and can not delete it, please do not...

Function allow_url_include is already enabled on our servers.

  This feature (PHP sockets) is enabled by default on our servers.

PHP extensions like Zend Optimizer and ionCube are installed on our servers by default.

Puteți găzdui câte domenii doriți, nu avem limite pentru asta.

In general, având un site web pe o adresa IP partajata nu va afecta cu nimic. Cu toate acestea,...

Va Oferim posibilitatea de a Instala automat: ZendCart, OS Commerce, CubeCart shopping carts....

Domenii aditionale/addon înseamnă că puteţi gazduii multiple domenii într-un singur cont de...

Serverele noastre au suport implicit pentru mod_gzip, mod_deflate. Pentru a folosi GZIP, va...

Va puteti schimba adresa de mail prin autentificarea in panoul de control...

Puteți modifica parola de e-mail numai direct de la panoul de control al secțiunea de gestionare...

  For network security and performance reasons UDP protocol is not allowed on our free hosting...

Any kind of adult content is strictly prohibited.

You can link to remote file upload sites like RapidShare, MegaUpload and others, but we may ask...

Unfortunately you need to upgrade to a Premium/Business account to have SFTP working

We allow using up to 20% of CPU power for our customers per website. If this limit is exceeded,...

  Unfortunately dedicated IP addresses are not supported at the moment.

We do not place any forced advertisements on your website.

CloudFlare is supported by our hosting, however only CloudFlare support staff can provide you...

Unfortunately we do not support FFMPEG on our servers.

Unfortunately we do not support CC compiler on our servers.

Unfortunately, we do not support Mp4Box on our servers.

Unfortunately, we do not support OmniBase on our servers.

Yes, we do support OpenSSL on our servers.

  Yes, we support Google Postini services fully. Please let us know the MX record you need to...

Ruby on Rails is not supported by our servers.

Unfortunately, we do not support Smalltalk on our servers.

Zend Framework is not supported by our cPanel, however you can still download Zend Framework...

Zend is fully supported here. You can run applications encoded with Zend without any problems....

Flash is fully supported here. Flash is a client side feature - it runs on the user's computer,...

  I am afraid it is not possible to create foreign keys on free plan as this requires InnoDB...

Yes, we fully support Iconv.

InnoDB is supported on Premium and Business packages.

  Nginx (Web server/reverse proxy) is only partially supported on our servers.

  Yes, opencart is fully supported on our servers as it only requires Apache, PHP 5 and MySQL.

Unfortunately we do not support phpSHIELD. However if you have phpSHIELD loaders, you can use...

Unfortunately podcasts are not supported here.

  Yes, they are fully supported. You can see an example for such a redirect by pasting this...

  Unfortunately we do not support Redmine because it requires Ruby on Rails.

We do not support suPHP, suapache, suexec or suhosin modules. However we run other security...

  Yes, it is fully supported on our servers. If you have any issues with the script, please make...

  Wordpress MU plug-in is not supported on our servers.

Unfortunately, we do not support SSI at the moment.

If you get the message 'Error establishing a database connection' it means that your script...

Facebook caches pages, so you just need to get Facebook to update their cache. To do this, you...

Unfortunately, functions like exec(), shell_exec(), proc_open(), passthru(), system(), popen()...

Global server time configuration cannot be changed, but you can use PHP function...

If you run cronjob using PHP command, eg. "php -f /home/username/public_html/file.php", and get...

  To change server, you will have to re-create your account. Please be sure to create a backup...

You can optimize / repair your database via phpMyAdmin: First log into cPanel and open up the...

To create a password protected folder you need to go to cPanel and click on "Password Protect...

You can access your webmail at http://webmail.#master_domain (login with your email account...

If you see "Index of /" message and list of your files and directories when visiting your...

  To extract rar/zip files, please use the "Extract files from archive" feature in your file...

If your website shows "Content encoding error" it may be due to the GZIP compression. Try to...

You may add as many MX records as needed. Please be mindful of the priority values of your...

You can setup 2 cron job tasks on our platform. If you need to create more, please consider...

We do not have any limits for files stored in one folder. However, a folder viewed via FTP can...

Unfortunately, there is no automatic backup option with free account. However, we attempt to make...

You can add extension to MIME types with .htaccess file. For example if you need to configure...

Here is short instruction how to configure your FTP client: Firstly, please download and install...

You may block access to your website from specific IP addresses using .htaccess file. You need to...

You can delete your account at any time by using the 'Control Panel' -> 'Delete Account'...

  If is not possible to change the MySQL user name or MySQL database name without deleting it....

If you are having issues with the control panel or FTP password, you can change your main...

Here's how to create a text file suitable for an .htaccess file: 1. Open up a text editor on your...

  To disable output buffering add the following line to your .htaccess file: php_value...

To disable short open tags, You need to create an .htaccess file in your website's base...

You can change the CNAME or any other DNS records from the "DNS Zone Editor" tool.

It is not possible to hide WHOIS information, because we do not manage your domain name. Contact...

Our mail servers have very high usage and sends thousands of emails every hour. For this reason,...

If you want to manage multiple domains from same control panel, you need to use "Addon Domains"...

To import/export a MySQL database you need to follow these simple steps: - If you want to import...

To install your desired script using auto installer, please, log into your control panel and find...

Joomla script is not a 'heavy' application by default, however if it is not maintained properly,...

To run desired cron job, you need to make sure that your .php file is publicly accessible via...

  To turn off PHP error reporting you can use the following snippet in your PHP script:...

You need to upgrade your plan to Business or Premium to have remote mysql.

Unfortunately we do not support shared SSL here. You can only install a trusted SSL with paid plans.

  Do you get any errors when you are trying to send or receive emails? Is there any email...

If you see error message 'MySQL server has gone away', it might be that your script is not...

This error is most likely related to Your computer's network/firewall settings. Please check this...

There are many different possibilities why you can get Internal Server Error. And in most cases...

Please submit a ticket and we will review it as soon as possible.

Please note that our servers are located in (write the default data center location for your...

If you need to send (mass) mails from an e-mail with your domain extension...

If your website is based on PHP, the most common reason for this problem is that you're missing a...

Unfortunately we do not provide phone support at the moment. You can contact us only via tickets...

Mass mail is strictly prohibited by our Terms Of Service. You can send no more than 15 emails per...

Unfortunately, we do not have APE server installed.

Our servers support Javascript, but Java applets/servlets (or simply JSP) are not supported.

  Unfortunately, we do not support it because we do not allow running background processes.

Curl and CurlSSL are installed by default on our servers.

  Curl SSL is fully supported here. To be able to use curl with https, please read this guide...

  Currently eyeOS is not supported on free accounts, however it is fully supported on VIP...

  Yes, MHASH support is enabled on our servers by default.

Pentru moment accesul securizat prin SSL nu este suportat de panoul nostru de control

This issue can be related to mail filtering rules. It's possible someone from this server (it's a...

  If your wordpress password has been changed to an unknown value, you can always reset it by...

Your account was canceled for having slow MySQL queries. This happened because your database used...

  We have found that your blog/forum had thousands of entries, comments, posts or users...

You can change PHP version for Your cPanel account Yourself. Please navigate to Your cPanel and...

  It is possible that your files are encoded in wrong format. You should always use UTF-8...

In order to help eliminate possible problems we will need more information. Please try to include...

Da, este permis și puteți găzdui situri de jocuri de noroc aici.

Puteți accesa phpMyAdmin din:http://phpmyadmin.#master_domainTrebuie sa știți numele bazei de...

Din păcate, în acest moment, nu puteți crea nume de utilizator multiple pentru aceeași cPanel.

Pentru a schimba layoutul pagini de eroare 401, mergeți la secțiunea Pagini Erori din cPanel....

Puteți folosi "Consola Web SSH" pentru a executa majoritatea comenzilor SSH. Nu oferim acces...

Updated Roundcube version uses identities to send mail from. If you see the sender field is...

Situl dvs pare sa funcționeze corect. Îmi puteți spune IP-ul dvs? Il puteți obține de la :...

If your account gets canceled for too many tables in a database there's nothing we can do so be...

If you see "Unable to read XXX bytes in FILE_NAME on line 0" or similar error message when...

The PHP script max execution time is set to 30 seconds. If you want to have it increased up to...

The current e-mail message size limit is 5 MB. If you need to send bigger emails, you may want to...

The default location for the Unix socket file that the server uses for communication with local...

  We do not support the information_schema database. All queries to it are strongly prohibited...

You can send up to 15 email messages per minute with PHP. Also you can not exceed 3 emails per...

Your path to home directory is /home/YOUR_CPANEL_USERNAME/public_html/  If using Dreamweaver, the...

You can find error logs in cPanel -> Error Logs section.

Unfortunately, we do not store reports of CPU usage on server. We only email customers about high...

  Every account on our servers already comes with Zyro website builder that offers 100+ of...

  We have compiled a list of configuration file locations for most popular scripts: 4Images...

You can get instructions how to point your domain to our name servers from the company where you...

  We are providing shared hosting services which means that a single server is used to store...

This is happening because you have a password-protected subfolder on your account. If there is a...

  It was canceled by our automated system, as we do not allow to host VB or IBP forums here....