You need to check your DNS zone settings to see if you have an "A" record for "www" entry of your domain. It should look like: www IN A xxx.xxx.xxx.xxx (where xxx is your domain IP address, which can be obtained from control panel) Or you may also setup CNAME record: www IN CNAME yourdomain.com. Anyway it is recommended to fully point your domain to our name servers. This will guarantee that all services will work perfectly.
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